Care at Home Report 2017

Summary

A questionnaire was compiled, covering topics identified from national reports, and through analysis of the public's feedback to Healthwatch Isle of Wight. 180 people responded - predominantly users of care at home; most others who took part were family members of care recipients.

Key findings

• There were contracting experiences of arranging care, with a greater proportion of self-funding people struggling with this than those who received financial help from the Isle of Wight Council
• Contact with care staff was mostly experienced in a positive light, but there were particular issues with regard to communication. This ranged from a feeling of being rushed, or choices not being presented in a way that could be taken on board, to a major lack of awareness of the needs of people with dementia
• Comments on standards of care were mainly positive, though some care staff were felt to lack skills in preparing and serving food.