Enter and View - IW NHS Trust Complaints Accessibility 2015
As part of Healthwatch Isle of Wights complaints workplan, Enter and View visits to St Marys Hospital were carried out during February and March 2015.
Summary
These visits were undertaken to look at the overall accessibility of the IW NHS Trust complaints procedure and focused on the publication of information and staff knowledge of the complaints procedure.
Key findings
- Out of 24 hospital areas visited, only 5 were displaying complaints posters
- Time scales for complaints handling were not present on either the leaflets or posters, leaving people unaware of when to expect a response
- All staff were found to be polite and were keen to encourage the Enter and View panel members to share their experiences.
Downloads
If you need this report in a different format please email enquiries@healthwatchisleofwight.co.uk or call 01983 608608
IW NHS Trust Complaints Accessibility Enter and View Report 2015
IW NHS Trust Response to IW NHS Trust Complaints Accessibility Enter and View Report 2015
