Cancer services for Isle of Wight Residents: Experiences of Patients and Families 2016
Healthwatch Isle of Wight carried out a survey about the experiences of people who had used cancer services over the previous two years. The survey took place in December 2015 and 220 people participated.
Summary
Responses to the survey indicated the very high importance attached to the diligence and manner of professional staff, whether in the NHS or other organisations. The majority of feedback about this was positive.
Concerns were expressed about the effects of crossing the Solent for certain treatments and services. Participants highlighted specific points that could be addressed to reduce the more severe impacts.
Key findings
- Gaps were identified in the co-ordination of services, both between professionals, and between provider organisations
- Outpatient appointment schedules need to reflect the reality of the time needed to effectively support patients. Good practice needs to be upheld to ensure consultations are not rushed
- The quality, consistency and reliability of staff support is a predominant factor in patient experience. Priority should be given to recognising good practice, and working to make this universal.
Downloads
If you need this report in a different format please email enquiries@healthwatchisleofwight.co.uk or call 01983 608608.
Cancer Services for Isle of Wight Residents: Experience of Patients and Families 2016
