NHS Outpatients Report 2015
The theme of outpatient services became part of Healthwatch Isle of Wights workplan for 2014/15 following public engagement. Cancellation of appointments was adopted as the focus of the work, in particular the effects experienced by patients.
Summary
Healthwatch Isle of Wight worked closely with the IW NHS Trust, who also decided this was a topic that required attention.
Peoples experiences of cancellations were collected via survey and structured conversations.
Key findings
- Patients valued and were largely satisfied with outpatient services. The majority of those that shared their feedback had experienced no cancellations. However, 33% had experienced at least one cancellation
- The numerous accounts of patients arriving for appointments without prior notification of their cancellation, are a cause for concern. This should be further examined with a sense of urgency
- The general quality of contact information available to patients needs to be made clearer and more readily accessible. A greater variety of communication options need to be examined to ensure timely communication when there is a change to an appointment.
Downloads
If you need this report in a different format please email enquiries@healthwatchisleofwight.co.uk or call 01983 608068.
NHS Outpatients Report 2015
IW NHS Trust Response to NHS Outpatients Report 2015
Portsmouth Hospital NHS Trust Response to NHS Outpatients Report 2015
University Hospital Southampton NHS Trust Response to NHS Outpatients Report 2015
